The home health care industry is booming and it is rightly considered to be one of the largest growing trades nationwide. On a daily basis, you shall find both franchise and individual health care businesses popping-up everywhere. Quite expectedly, numerous challenges are faced by this industry and this is often why quality healthcare remains compromised. Perhaps, this is the reason that it has become imperative to take into consideration several aspects in order, to ascertain that the home health care agency is trustworthy, and at the same time reliable.
The United States is considered to be the home for elderly people and reports suggest that by 2020 approximately 19% of the entire population shall be 60 years or older. This suggests that an increasingly huge number of aged people shall be left with no other option other than to rely upon senior home care services. It is because of the increasing number of customers that time management proves to be a challenge for most of the home care agencies around. Now, let’s take a look at some problems which clients experience with home care agencies.
One common issue faced is a lack of communication between the agency and client. A private home care agency, which does not have a certified HR Professional, fails to ensure proper communication. Apart from the same, there are many other issues and some of these are cultural differences, over-dependence on technology, irresponsible caregiver behavior, and insufficient caregiver training. Availability of quality care services remains a distant dream if similar limitations are not addressed in time.
The role of technology is immense in modern days and you may find clients more often than not complaining about caregivers spending most of their time on their laptops and phones. This is why it is imperious to be upfront as far as a personal technology policy remains in focus. An agency that fails to enforce the policy right from the start cannot meet the growing needs and requirement of clients. Caregivers who remain serious about abiding by personal technology policy shall be able to cater to the growing needs of the ever-growing clientele base.
Irresponsible caregiver behavior is one of the many challenges which clients may have to face. It is understandable that caregivers often start feeling as though they are a part of your family. But, having said that, it is equally important to maintain some boundaries if you find that the concerned caregiver has started to behave in a somewhat irresponsible manner. While it is understandable for someone to be occasionally late, but if you find the caregiver to lack punctuality, there can be no denying that this could pose a significant problem for you. Caring People article “Common Problems with Home Health Care Agencies” has touched upon this topic and the best way to handle a similar situation.
There are many home care agencies that appoint caregivers who lack formal training in this discipline. As a result of this, they are ill-prepared and fail to do justice to their responsibilities of caring for their clients. Strict implementation of policies that can boost care communication and enable staffs to work in a much smarter way is perhaps what is necessary.